Shipping Info & FAQ's

Shipping Times and Costs:

Most products are usually ready / dispatched within 1 to 3 working days. Pick up is available from the North Canterbury area. Use code PICKUP at checkout.

Shipping within NZ

FREE Shipping NZ wide:

Small items such as greeting cards and stickers are sent via standard post (no tracking).

All prints and larger items are sent tracked via courier.

There is an option for a "Koha" (gift) towards the shipping cost. Regardless of the rates increasing I still want to offer free shipping but where some may be able to help towards the cost I have included the Koha option.

Items sent by courier and generally take 2-3 working days to arrive. Parcels sent in the Canterbury region often arrive overnight. These times are estimates only and can occasionally take longer, especially for rural addresses, so please allow up to 5 working days to receive your parcel from when it has been sent.  

Wholesale

Flat rate shipping fee of $15.00 applies. FREE shipping is available on orders over $200 NZD.

International Shipping:

Australia - Standard International Air or International Courier. 

FREE Shipping is available on orders over $70 NZD.
Standard shipping is not tracked and only available on orders under $69.00
Standard International Air (no tracking) will cost $15.00
International Courier will cost $32.00

Rest of the World - Standard International Air or International Courier. 

FREE Shipping is available on orders over $300 NZD.
Standard shipping is not tracked and only available on orders under $66.00
Standard International Air (no tracking) will cost $28.00
International Courier will be quoted and an invoice sent before the items are shipped to you. Learn more here.

 

Please note: some countries (e.g United Kingdom) apply additional customs duty and taxes on goods coming into their country before the shipment is released to the recipient. This is not something we can control or pre-pay so it is not covered by your shipping cost on our website. That extra cost is payable by the recipient. Please refer to the customs or national mail website of your destination country for more information about custom duty and tax charges.

Are your artworks protected by Copyright?

All artwork and products created by Leah are protected by copyright law. It is a legal offence to reproduce or re-print any of the images without written consent from the artist. This includes, but is not limited to, all physical items / artworks purchased, commissions, merchandise and any digital images of the artwork that can be found on this wesbite, social media or search engines.

Where are your products made?

All original artwork and fine art prints are created by Leah at her home studio in Waimalariri, New Zealand. All other merchandise are sourced and made locally - My way of supporting my local community.

What is a Fine Art Print?

It is a digital printing process in which an ink-jet printer is used to produce high-quality prints of original artworks. Leah uses a professional Canon printer (named Arthur) who creates her prints using enhanced colour gamut dye ink and high quality archival Galerie paper designed specifically for use with these inks. 

What's the difference between Open Edition and Limited Edition Prints?

When a print is limited there will only be a disclosed amount of that artwork made available (eg: 50). Limited edition prints are exclusive and collectible, the price of which generally reflects that. Where a print is limited, a number will be allocated and singed on the print, eg: 5/50, this means it is print 5 of 50.

On the other hand, an open edition print has no limit and is not individually allocated or signed with a number. 

How does a print get produced from an original?

Upon completion of an artwork Leah carefully scans the piece with her professional Epson scanner. After capturing all the colours and details of the original artwork, Leah creates a digital file and fine tunes it until the new print is as accurate to the original as possible. 

How do I take care of my print or original artwork?

We strongly recommend you do not hang your artwork in direct sunlight as this may eventaully discolour the paper. We also recommend professionally framing your artwork with UV protective glass for the very best protection.

All artwork is delicate, please handle with care - espcially with originals. Be sure not to touch the drawn / painted surface of your original.

Returns/Exchange policy:

We hope that you are happy with your purchase, however, if for some reason you are not, please make contact within 5 days of receiving your item to organise a refund or exchange. Customers are responsible for return shipping costs and original shipping costs can not be refunded. All custom orders and sale items are final sale with no exceptions. 
If in the rare event that your item arrives damaged, please email info@leahingram.art with information and photos of the damaged item/s. In most cases we can replace the item for you, if we cannot offer a replacement then a refund may be given.

Stockist enquiries:
Please send your inquiries to Leah at info@leahingram.art or via the Contact Page. Please include information about your business in the message.

Wholesale enquiries are welcome.